Terms and Conditions — 9bet Games

1 General Terms

These terms and conditions ("Terms") apply to all users of the 9bet games platform, accessible at 9bet-games.live. The terms constitute a legally binding agreement between you ("the Player") and 9bet games ("the Platform"). By registering an account, making a deposit, or placing a bet on 9bet games, you accept these Terms in full.

9bet games reserves the right to update or modify these Terms at any time. When changes are made, the updated version will be published on this page with a revised date. Continued use of the 9bet games platform after changes are published constitutes acceptance of the updated Terms. It is your responsibility to check this page periodically.

These Terms are written in English. In the event of any dispute regarding interpretation, the English version of these Terms shall take precedence. 9bet games operates under a valid gaming licence and complies with applicable regulations governing online gaming platforms.

2 Account Registration

To use the 9bet games platform, you must create a player account. Registration is free and open to individuals who meet the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be a natural person — corporate entities may not register player accounts.
• You must provide accurate, complete, and up-to-date personal information during registration.
• You must not already hold an active or previously suspended account at 9bet games.
• You must not be on any self-exclusion list maintained by 9bet games.

Each player is permitted to hold only one account at 9bet games. Creating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited. If duplicate accounts are detected, 9bet games reserves the right to close all associated accounts and forfeit any balances held within them.

You are responsible for maintaining the confidentiality of your account credentials. Any activity that occurs under your account is your responsibility. If you suspect unauthorised access to your 9bet games account, contact support immediately via live chat.

3 Deposits

9bet games accepts deposits via bKash, Nagad, Rocket, and bank transfer. All deposits must be made from a payment account registered in your own name. Third-party deposits — where someone else funds your account — are not permitted and will result in the funds being returned and your account being reviewed.

Deposits at 9bet games are credited to your account instantly in most cases. If a deposit does not appear within 15 minutes, contact the support team with your transaction reference number and the support team will investigate promptly.

• Minimum deposit: ৳50
• Maximum single deposit: subject to your chosen payment method's limits
• Deposits are free — 9bet games does not charge deposit fees
• All deposits must be in BDT (Bangladeshi Taka)

4 Withdrawals

Withdrawals at 9bet games are processed to the same payment method used for your most recent deposit. This policy exists to prevent money laundering and to protect player funds. You cannot withdraw to a different account or payment method without completing an additional verification process.

Before your first withdrawal, 9bet games may request identity verification documents. This is a standard procedure required under our licensing obligations. Accepted documents include a national ID card, passport, or driving licence. Verification is typically completed within 24 hours.

• Minimum withdrawal: ৳100
• Standard processing time: under 3 minutes for verified accounts
• Withdrawal requests submitted during system maintenance may take longer
• 9bet games does not charge withdrawal fees
• Bonus funds must meet wagering requirements before they can be withdrawn

5 Bonuses and Promotions

9bet games offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms attached to each offer, in addition to these general Terms. Where there is a conflict between a specific bonus term and these general Terms, the specific bonus term takes precedence.

General bonus rules that apply to all promotions at 9bet games:

• Each bonus offer is available once per player, per household, and per IP address unless stated otherwise.
• Bonus funds carry a wagering requirement that must be completed before withdrawal. The wagering requirement for each bonus is stated on the bonus page.
• Wagering requirements must be met within the validity period of the bonus. Expired bonuses and associated winnings are forfeited.
• 9bet games reserves the right to withdraw any bonus offer at any time without prior notice.
• Players who are found to be abusing bonus offers — including through the use of multiple accounts, coordinated betting patterns, or exploitation of system errors — will have their bonuses cancelled and their accounts suspended.
• Free spins winnings are subject to the same wagering requirements as deposit bonuses unless stated otherwise.

6 Betting Rules

All bets placed at 9bet games are subject to the rules of the individual game being played. Game rules are displayed within each game and are provided by the respective game provider. 9bet games is not responsible for errors in game rules published by third-party providers, but will work to resolve any disputes fairly.

The following general betting rules apply across all games at 9bet games:

• Bets placed and confirmed cannot be cancelled or reversed.
• In the event of a technical fault during a game round, the round will be voided and stakes returned to the player's account.
• 9bet games reserves the right to void bets placed in error or as a result of a system malfunction.
• Maximum bet limits apply to certain games and bonus play. These limits are displayed within the game interface.
• Winnings from games using bonus funds are subject to the applicable wagering requirements.

For live dealer games, the rules of the specific game variant apply. In the event of a disconnection during a live game, 9bet games will attempt to complete the round based on the last confirmed game state. If this is not possible, the bet will be voided and the stake returned.

7 Fair Play Policy

9bet games is committed to providing a fair gaming environment for all players. The following activities are strictly prohibited and will result in immediate account suspension and forfeiture of all funds:

• Use of automated software, bots, or scripts to place bets or interact with the platform.
• Collusion with other players to gain an unfair advantage in any game.
• Exploitation of software bugs, errors, or vulnerabilities in the 9bet games platform.
• Any form of cheating, fraud, or deceptive behaviour.
• Attempting to reverse-engineer or interfere with the platform's software or RNG systems.
• Using VPNs or proxy services to circumvent geographic restrictions or account limitations.

All games at 9bet games use a certified Random Number Generator (RNG) to determine outcomes. The RNG is regularly audited by independent third parties to ensure fairness. No player, employee, or third party can influence game outcomes at 9bet games.

8 Account Suspension and Closure

9bet games reserves the right to suspend, restrict, or permanently close any player account at its discretion. Circumstances that may lead to account action include, but are not limited to:

• Breach of any section of these Terms and Conditions.
• Provision of false or misleading information during registration or verification.
• Suspected fraudulent activity, money laundering, or other illegal conduct.
• Chargebacks or disputed transactions initiated by the player.
• Failure to complete identity verification within the required timeframe.
• Requests from regulatory or law enforcement authorities.

If your account is suspended pending investigation, you will be notified via the email address registered to your account. During a suspension, you will not be able to log in, deposit, withdraw, or place bets. If the investigation concludes in your favour, your account will be reinstated and any withheld funds returned.

Players may also request voluntary account closure at any time by contacting the 9bet games support team. Upon closure, any remaining real-money balance will be returned to your registered payment method, provided all wagering requirements have been met.

9 Responsible Gaming

9bet games takes responsible gaming seriously. Online gaming is a form of entertainment and should never be treated as a source of income or a way to recover financial losses. If you feel that your gaming habits are becoming problematic, please use the tools available on the platform or contact the support team.

The following responsible gaming tools are available to all players at 9bet games:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit.
• Session Time Reminders: Receive notifications after a set period of continuous play.
• Cooling-Off Period: Temporarily suspend your account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently or indefinitely close your account if you need a longer break.

9bet games may apply account restrictions without player request if our responsible gaming monitoring systems identify patterns consistent with problem gambling. This is done to protect the player and is not a punitive measure. For more information, visit the Responsible Gaming page.

10 Privacy and Data

9bet games collects and processes personal data in accordance with its Privacy Policy. By registering an account, you consent to the collection and use of your personal data as described in the Privacy Policy. The Privacy Policy is available at /privacy-policy and forms part of these Terms.

Key points regarding data handling at 9bet games:

• Your personal data is used to operate your account, process payments, and comply with legal obligations.
• 9bet games does not sell or rent your personal data to third parties for marketing purposes.
• Data is stored on secure servers with industry-standard encryption.
• You have the right to request access to, correction of, or deletion of your personal data, subject to legal retention requirements.

11 Limitation of Liability

9bet games provides the platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access. 9bet games shall not be liable for any losses arising from:

• Platform downtime, technical faults, or maintenance periods.
• Delays in payment processing caused by third-party payment providers.
• Losses resulting from a player's failure to comply with these Terms.
• Unauthorised access to a player's account due to the player's failure to maintain account security.
• Any indirect, consequential, or incidental losses of any kind.

In all cases, the maximum liability of 9bet games to any player shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.

12 Changes to Terms

9bet games reserves the right to amend these Terms and Conditions at any time. When material changes are made, players will be notified via email or an in-platform notification. The updated Terms will be published on this page with a revised effective date.

If you do not agree with the updated Terms, you should stop using the 9bet games platform and contact support to close your account. Continued use of the platform after the effective date of any changes constitutes your acceptance of the revised Terms.

For any questions about these Terms, contact the 9bet games support team via live chat or email at [email protected]. The support team is available 24/7 and will respond to all genuine enquiries promptly.